Helpware
Helpware is a global BPO service provider specializing in digital customer experience, back-office support, and more, serving various industries and operating in multiple countries with a flexible work-from-home option.
BPO Services Offered by Helpware
Helpware provides a comprehensive range of Business Process Outsourcing (BPO) services. This includes digital customer experience management, content control and verification, AI-driven customer service solutions, back-office support, and data labeling. The company also specializes in human-in-the-loop processes, digital marketing support, cybersecurity consulting, and software development outsourcing. Helpware's services are designed to cater to varied business needs by offering tailored support.
Industries Served by Helpware
Helpware serves a diverse array of industries. These include Ecommerce and Retail, SaaS and Software, Healthcare and HealthTech, Gaming and Entertainment, FinTech, Healthcare Payers, On-Demand services, the Public Sector, and the Automotive industry. Each sector benefits from Helpware's specific and comprehensive BPO services tailored to meet their unique requirements.
Global Operations of Helpware
Helpware operates in multiple locations across the globe. Its presence spans the USA, Mexico, Germany, Ukraine, the Philippines, Poland, Albania, Puerto Rico, Uganda, Portugal, and Georgia. This extensive global footprint allows Helpware to provide localized and culturally relevant support while leveraging a diverse talent pool.
Helpware at Home Program
Helpware offers a work-from-home option known as 'Helpware at Home.' This program provides flexibility and benefits for both clients and team members. By allowing team members to work remotely, Helpware ensures continued service delivery without compromising on quality or security. All team members adhere to stringent information security/technology protocols and privacy regulations.
Helpware's Collaborative Environment
Helpware is committed to maintaining a high-touch, collaborative, and culture-focused environment within its global support infrastructure. This approach ensures that team members are engaged and motivated, which translates to better service for clients. Helpware also guarantees no service disruptions with its redundant disaster recovery plans and advanced security technology.