Anastasia Mishanina
About Anastasia Mishanina
Anastasia Mishanina is a Spanish Quality Assurance Auditor with a background in customer service and training. She has worked at Helpware since 2020, where she focuses on quality assurance and customer satisfaction analysis.
Current Role as Spanish Quality Assurance Auditor
Anastasia Mishanina currently serves as a Spanish Quality Assurance Auditor at Helpware, a position she has held since 2020. In this role, she monitors and audits transactions performed by Customer Service Representatives to ensure compliance with both internal and external quality assurance standards. Anastasia is responsible for issuing Incident Reports to Team Leaders regarding red flag behaviors and compliance issues identified during transaction monitoring. Her work involves analyzing data on Customer Satisfaction results to pinpoint areas for enhancing customer experience and overall quality assurance.
Previous Experience at Helpware
Before her current role, Anastasia worked at Helpware as a Customer Care Specialist from 2018 to 2020 in Kiev. During her two years in this position, she developed expertise in conducting orientations and creating training modules and materials for Customer Service Representatives. This training was based on transaction monitoring data, ensuring that representatives were well-equipped to meet customer needs effectively.
Background and Education
Anastasia studied at Kyiv National Linguistics University, where she focused on Interpretation in Spanish and English. She completed her Bachelor's degree from 2016 to 2020. This educational background provided her with the language skills necessary for her roles in customer service and quality assurance.
Experience at Hexa LLC
Anastasia also has experience as a Customer Support Representative at Hexa LLC, where she worked for three months in 2017 in Kiev. This role contributed to her foundational skills in customer support, which she later applied in her positions at Helpware.
Collaboration and Quality Assurance Initiatives
In her current position, Anastasia collaborates with various internal groups, including Trainers, Team Leaders, and Customer Experience Leads, as well as external counterparts. This collaboration is essential for maintaining quality assurance standards across the organization. Her involvement in calibrating these groups ensures that quality assurance practices are consistently upheld.