Angelica Buenaobra
About Angelica Buenaobra
Angelica Buenaobra is a Customer Service Specialist with expertise in travel support, currently employed at Helpware in Taguig, Philippines. She holds a Bachelor of Science in Entrepreneurship from Bicol University and has experience in the outsourcing industry, including roles at Amazon and TeleTech Philippines.
Work at Helpware
Angelica Buenaobra has been employed at Helpware since 2021, serving as a Customer Service Specialist. In this role, she provides support for various customer inquiries and issues, particularly in the travel sector. Her responsibilities include assisting customers with travel-related questions and ensuring a high level of service. She operates from Taguig, National Capital Region, Philippines, and has contributed to the company for three years.
Education and Expertise
Angelica Buenaobra studied at Bicol University, where she earned a Bachelor of Science degree in Entrepreneurship/Entrepreneurial Studies from 2015 to 2017. This educational background has equipped her with a foundational understanding of business principles, which complements her expertise in customer service. She specializes in travel support, addressing a range of travel-related inquiries and issues.
Background in Customer Service
Angelica has a solid background in the outsourcing and offshoring industry, which enhances her capability to manage diverse customer needs. Before joining Helpware, she worked at Amazon as a Customer Service Associate from 2020 to 2021. Additionally, she was employed at TeleTech Philippines as a Customer Service Representative for five months in 2021. These roles have contributed to her proficiency in customer service.
Technical Skills
Angelica Buenaobra possesses advanced skills in Microsoft Office, which are essential for efficient documentation and communication in her customer support roles. These skills enable her to manage customer interactions effectively and maintain organized records, contributing to her overall performance in the customer service field.