Jaana Pekki
About Jaana Pekki
Jaana Pekki is a Salesforce CRM Analyst currently working at Hiab in Helsinki, Finland. With extensive experience in project analysis and research across various institutions, she has a strong background in improving business processes and fostering collaboration between IT and business sectors.
Current Role at Hiab
Jaana Pekki currently serves as a Salesforce CRM Analyst at Hiab, a position she has held since 2022. In this role, she focuses on optimizing customer relationship management processes and enhancing user experience through Salesforce solutions. Her work involves collaborating with various departments to ensure that CRM systems meet the needs of the organization and its clients.
Previous Experience at KONE Corporation
Prior to her current role, Jaana Pekki worked at KONE Corporation as a Project Analyst from 2018 to 2022. During her four years in this position, she contributed to the Service Repair 1.0 program in Espoo. Her responsibilities included analyzing project requirements and supporting service improvements, which helped streamline operations within the company.
Academic Background and Research
Jaana Pekki has an extensive academic background in information technology and management systems. She earned a Master's degree in Management Information Systems from ITMO University between 1995 and 2000. Additionally, she studied at LUT University, where she obtained another Master's degree in Information Technology from 2000 to 2002. Her research experience includes a PhD researcher role at Lappeenranta University of Technology, focusing on software improvement and process management from 2015 to 2022.
Experience at Lappeenranta University of Technology
At Lappeenranta University of Technology, Jaana Pekki held multiple roles. She worked as an International Software Business & IT Processes Researcher from 2001 to 2006, where she focused on the intersection of software development and business processes. Later, she served as a PhD researcher in Software Improvement & Process Management from 2015 to 2022, contributing to advancements in IT processes.
Skills and Competencies
Jaana Pekki possesses strong skills in communicating complex IT and business models, which facilitates effective collaboration across departments. She has demonstrated flexibility and adaptability in various work environments, whether in team settings or independent roles. Her decision-making abilities reflect good judgment, contributing to successful project outcomes and stakeholder engagement.