Paul Brown
About Paul Brown
Paul Brown serves as the National Service and Parts Manager at Hiab, having held various managerial positions in the service and parts sectors throughout his career. His extensive experience includes roles at Canon Australia, CSG Services, and Linde Material Handling, where he has focused on improving operational performance and team management.
Work at Hiab
Paul Brown has been serving as the National Service and Parts Manager at Hiab since 2018. In this role, he oversees service operations and parts management, ensuring efficient processes and customer satisfaction. His experience in the industry contributes to the effective management of service delivery and parts logistics.
Previous Experience at Canon Australia
Paul Brown held multiple positions at Canon Australia, starting as a Senior Technician and Product Support/Technical Trainer from 1999 to 2001. He progressed to Project Manager from 2001 to 2002, followed by State Operations Manager from 2002 to 2004, and Service Manager for Victoria from 2004 to 2010. His tenure at Canon Australia spanned over a decade and involved various responsibilities in service management and operations.
Career at CSG Services Pty Ltd
At CSG Services Pty Ltd, Paul Brown worked as the Regional General Manager from 2010 to 2012. He was headhunted to help establish the company's presence in Melbourne, contributing to the growth and development of their operational footprint in the region.
Education and Certifications
Paul Brown has a diverse educational background. He studied at TAFE NSW, focusing on electronics and computers from 1987 to 1989. He achieved a Diploma of Management from the Australian Institute of Management in 2003. Additionally, he completed studies in Service Management, Inventory Management, and Resource Management, earning the Certified Field Service Manager designation. He also holds an ITIL V3 Foundation certification from Pink Elephant.
Leadership and Management Achievements
Throughout his career, Paul Brown has demonstrated strong leadership capabilities. At Linde Material Handling Australia, he improved financial performance through cultural transformation. He developed a personnel management framework that emphasized fair leadership, resulting in high-performing teams. His efforts in stabilizing the workforce at a leading materials handling company ensured clarity in roles and performance expectations.