Stefano Muratori
About Stefano Muratori
Stefano Muratori is a Senior Service Manager with extensive experience in the automotive and machinery sectors. He has held various managerial roles at companies such as Maserati, Lamborghini, and Hiab, demonstrating a strong focus on customer satisfaction and service management.
Work at Hiab
Stefano Muratori has been serving as a Senior Service Manager at Hiab since 2020. His role involves overseeing service operations and ensuring high levels of customer satisfaction. He has successfully led the integration project of Effer's service into Hiab, which focused on business development and the creation of new services and products. His strategic approach has contributed to maintaining customer satisfaction levels above 90%.
Education and Expertise
Stefano Muratori studied Mechanical Engineering at Alma Mater Studiorum - Università di Bologna from 1992 to 1998, achieving a score of 95/100. His educational background provides a solid foundation for his career in service management and technical support. He has developed strong legal acumen in post-sales documentation and customer care legal cases, enhancing processes related to contractual and manual documentation.
Background
Stefano Muratori has a diverse professional background in the automotive and machinery sectors. He worked at Maserati in various roles, including After Sales Area Manager for North America and Europe, and as Responsabile Ufficio Garanzie. His experience also includes positions at Caterpillar and Automobili Lamborghini S.p.A., where he focused on after-sales management and technical support.
Achievements
During his tenure at Maserati, Stefano achieved a significant reduction in warranty costs and improved first pick availability of spare parts to over 92%. His efforts in service management have consistently resulted in high customer satisfaction levels, demonstrating his effectiveness in strategic service operations.