Angela Burnell
About Angela Burnell
Angela Burnell is a Manager of Intake Coordination at Highmark Inc., where she has worked since 2017. She has a background in customer service and business process improvement, along with advanced skills in Microsoft Excel.
Work at Highmark
Angela Burnell has been employed at Highmark Inc. since 2016, initially serving as Supervisor of Customer Service. In 2017, she transitioned to the role of Manager of Intake Coordination, where she has worked for seven years. Her responsibilities include overseeing the intake process and ensuring efficient customer service operations. Angela's expertise in Business Process Improvement plays a crucial role in enhancing the effectiveness of her team's performance.
Education and Expertise
Angela Burnell is currently pursuing a Bachelor of Science in Health/Health Care Administration/Management at Capella University, a program she is expected to complete in 2023. She previously studied Accounting at The University of Charleston from 2011 to 2014. Her educational background, combined with her advanced skills in Microsoft Excel, supports her work in the insurance industry and contributes to her proficiency in managing business processes.
Background in Customer Service
Before joining Highmark Inc., Angela Burnell worked at CareFirst BlueCross BlueShield from 2009 to 2016. Her roles included Customer Service Representative II, Customer Service Representative III, and Medical Claims Processor. This experience provided her with a strong foundation in customer service and claims processing, which she applies in her current management role at Highmark.
Leadership Skills
Angela Burnell possesses a strong background in leadership, which is essential for her role as Manager of Intake Coordination at Highmark Inc. Her leadership skills enable her to effectively manage her team and improve operational processes. This experience is complemented by her extensive history in customer service and claims processing within the healthcare insurance sector.