Anja Andreasson Gebhart
About Anja Andreasson Gebhart
Anja Andreasson Gebhart is a customer service professional with a decade of experience at Highmark Inc. and a strong background in the insurance industry, complemented by her multilingual capabilities and advanced skills in Microsoft Office applications.
Work at Highmark
Anja Andreasson Gebhart has been employed at Highmark Inc. since 2014, where she has dedicated ten years to her role in customer service. Her responsibilities include managing customer inquiries and providing support, leveraging her extensive experience in the insurance industry. Her tenure at Highmark reflects her commitment to enhancing customer satisfaction and operational efficiency.
Previous Experience at Coldwater Creek
Before joining Highmark, Anja worked at Coldwater Creek from 2000 to 2014, accumulating 14 years of experience in various roles including returns, customer service, and packing. This diverse background has equipped her with a comprehensive understanding of customer needs and operational processes, further strengthening her customer service skills.
Education and Expertise
Anja holds a Bachelor of Arts (B.A.) degree in Organizational Communication with a minor in German from WSC, where she studied from 1983 to 1988. Additionally, she has a Certificate in Administrative Assistant and Secretarial Science from Barnes Business College. Her educational background supports her proficiency in customer service and communication.
Multilingual Capabilities
Anja's minor in German indicates her multilingual capabilities, which enhance her ability to interact with a diverse clientele. This skill is particularly beneficial in customer service, allowing her to effectively communicate with clients from various backgrounds.
Technical Skills and Proficiencies
Anja demonstrates advanced skills in Microsoft Excel and Microsoft Word, which contribute to her efficiency in customer service operations. Her proficiency in phone etiquette further enhances her communication with clients, ensuring a professional and effective interaction.