Carolyn Kontos
About Carolyn Kontos
Carolyn Kontos serves as the Director of Customer Strategy at Highmark Inc., where she has worked since 2019. With a background in health promotion and organizational leadership, she has held various roles in health management and coaching across multiple organizations.
Current Role at Highmark
Carolyn Kontos currently serves as the Director of Customer Strategy at Highmark Inc., a position she has held since 2019. In this role, she focuses on developing strategies that enhance customer engagement and satisfaction within the health care sector. Her extensive experience in health promotion and program design supports her efforts in driving customer-centric initiatives.
Previous Experience at Highmark
Prior to her current role, Carolyn Kontos worked at Highmark Inc. as the Director of Clinical Product Strategy from 2016 to 2019. In this capacity, she was responsible for overseeing clinical product development and strategy. She also held the position of Director of Health Promotion from 2013 to 2016, where she contributed to health promotion initiatives aimed at improving community health outcomes.
Experience at UPMC Health Plan
Carolyn Kontos has a history of working at UPMC Health Plan, where she held multiple roles. She served as a Senior Manager of Health Management Operations for five months in 2013, and prior to that, she was a Health and Wellness Coach from 2007 to 2009. Additionally, she worked as a Senior Manager of Clinical Training and Quality Assurance in Health Promotion from 2009 to 2012.
Educational Background
Carolyn Kontos has a strong educational foundation in health and leadership. She earned a Master of Science in Exercise Physiology/Wellness from the University of Pittsburgh from 2005 to 2007. She also holds a Bachelor of Arts in Business Administration, Management, and Operations from Franklin & Marshall College, completed in 2001. In 2020, she obtained a Certificate in Leadership Coaching from American University, further enhancing her expertise in organizational leadership.
Skills and Expertise
Carolyn Kontos possesses skills in program design and evaluation, particularly in health promotion. She has experience in public speaking and coaching, focusing on health care strategy. Her expertise includes driving transformation in health care and promoting lasting behavior change, which underpins her work in customer strategy and health management.