Zach Broadbent
About Zach Broadbent
Zach Broadbent is a Senior Client Services Manager at Highmark Inc., where he has worked since 2021. He has a background in marketing and customer service, having held various roles in the healthcare and finance sectors.
Current Role at Highmark
Zach Broadbent serves as a Senior Client Services Manager at Highmark Inc. since 2021. In this role, he is responsible for managing client relationships and ensuring high levels of customer satisfaction. His position involves overseeing client service operations and collaborating with various departments to meet client needs. Broadbent's experience at Highmark has allowed him to develop a deep understanding of the company's services and client expectations.
Previous Experience at Highmark
Prior to his current role, Zach Broadbent worked at Highmark Inc. as a Sales Support Analyst from 2018 to 2021. In this capacity, he provided support to the sales team, assisting with data analysis and client inquiries. He also completed two internships at Highmark, one in 2015 and another in 2016, where he gained foundational experience in sales operations and client engagement.
Education and Qualifications
Zach Broadbent earned a Bachelor of Science in Marketing from Duquesne University, where he studied from 2013 to 2016. His educational background includes a focus on marketing principles and strategies. He also attended Ohio University for one year from 2011 to 2012 and completed his high school education at North Allegheny High School, graduating in 2011.
Work History in Customer Service
Before joining Highmark, Zach Broadbent worked at Gateway Health as a Customer Service Representative from 2017 to 2018. His role involved assisting customers with inquiries and providing support related to health services. Additionally, he has held various internships, including positions at Federated Investors, Inc. and Xpyria Investment Advisors, Inc., where he gained experience in sales and client relations.
Internship Experience
Zach Broadbent has completed several internships that contributed to his professional development. He interned at Federated Investors, Inc. in 2013 for three months and at Xpyria Investment Advisors, Inc. in 2012 for three months. He also served as an Intern Sales Associate at McMorgan & Company from 2015 to 2016. These experiences provided him with insights into sales processes and client management.