V Ganesh
About V Ganesh
V Ganesh is a Senior Engineer I in Product Support at HighRadius, where he collaborates with various teams to improve product offerings and manages the transition of new projects. He has a postgraduate degree in MBA and has over ten years of experience in support roles, utilizing tools like Zendesk and Salesforce.
Work at HighRadius
V Ganesh has been employed at HighRadius since 2014, serving as a Senior Engineer I in Product Support. In this role, he collaborates closely with support, product, and engineering teams to improve product offerings. His responsibilities include managing the signoff process for new projects as they transition from Consulting to Support teams. Ganesh also oversees the maintenance of PGP and SSO activities, ensuring that these systems function effectively. He has been instrumental in conducting training sessions for both new hires and existing colleagues, enhancing team knowledge across multiple functional areas.
Education and Expertise
V Ganesh studied at the CSI Institute of PG Studies, where he pursued an MBA and earned a Postgraduate Degree from 2014 to 2016. His educational background provides him with a solid foundation in business principles, which complements his technical expertise in product support. Ganesh has extensive experience with ticketing tools such as Zendesk, Salesforce Service Console, and CTS, allowing him to effectively manage customer support inquiries and issues.
Background
V Ganesh has a decade of experience in the field of product support, having worked at HighRadius since 2014. He is based in Hyderabad, Telangana, India. His role requires systematic problem escalation to relevant owners or teams when necessary, demonstrating his ability to navigate complex issues within the organization. Ganesh is also responsible for managing month-end and ad hoc tasks, showcasing his organizational skills and attention to detail.
Achievements
V Ganesh has contributed to various improvement plans by identifying issues in processes and automation scenarios. His proactive approach in recognizing areas for enhancement has been beneficial to the overall efficiency of the product support function. Additionally, his role in conducting training sessions has helped to foster a knowledgeable workforce within the organization.