Erin Nelson
About Erin Nelson
Erin Nelson serves as the CX Growth Lead at Hinge, where she has worked since 2022. She has a diverse professional background, including roles in user support, fitness instruction, and hospitality.
Current Role as CX Growth Lead
Erin Nelson currently serves as the CX Growth Lead at Hinge, a position she has held since 2022. In this role, she focuses on enhancing customer experience and driving growth initiatives within the company. Her responsibilities include analyzing user feedback, implementing strategies to improve user satisfaction, and collaborating with various teams to optimize customer interactions.
Previous Experience at Hinge
Erin Nelson has a notable history with Hinge, having worked there in multiple capacities. She was a User Support Specialist from 2021 to 2022, where she addressed user inquiries and provided support. Prior to that, she served as a Content Moderator from 2019 to 2021, ensuring the platform's content adhered to community guidelines. Her diverse roles at Hinge contributed to her understanding of user needs and platform dynamics.
Experience in Fitness Industry
Before her tenure at Hinge, Erin Nelson worked in the fitness industry at SWERVE Fitness. She held the position of Senior Instructor from 2016 to 2020, where she led fitness classes and engaged with clients. Additionally, she served as Lead Trainer for Instructor Development from 2017 to 2019, focusing on training new instructors and enhancing their skills.
Background in Hospitality
Erin Nelson has a background in hospitality, having worked as a Concierge Supervisor at The Greenwich Hotel from 2011 to 2019. In this role, she managed guest services and coordinated various requests to ensure a high level of customer satisfaction. Her experience in hospitality has equipped her with strong communication and problem-solving skills.
Education and Training
Erin Nelson holds a Bachelor of Arts in Communication from Southwestern University. Additionally, she studied Acting at the William Esper Studio, where she focused on the Meisner Technique. This educational background has contributed to her effective communication skills and her ability to connect with diverse audiences.