Gustavo S.
About Gustavo S.
Gustavo S. is a Global Escalations Safety Specialist with a background in safety operations and customer service. He has held various roles in companies such as Uber and Allstate, focusing on trust and safety investigations.
Work at Hinge
Gustavo S. serves as a Global Escalations Safety Specialist at Hinge since 2021. In this role, he is responsible for managing global escalations related to safety operations within the internet industry. His expertise allows him to address complex safety issues effectively and implement necessary protocols to enhance user safety.
Previous Experience at Uber
Gustavo S. has extensive experience at Uber, where he held multiple roles from 2016 to 2021. He started as a Customer Service Representative in Chicago, Illinois, before advancing to Trust and Safety Senior Investigator in Phoenix, Arizona. He later became the Trust and Safety Investigations Lead, overseeing investigations and safety protocols. His tenure at Uber provided him with significant insights into trust and safety operations.
Education and Expertise
Gustavo S. studied at DeVry University from 2009 to 2012, focusing on Web Page, Digital/Multimedia, and Information Resources Design. He achieved a Design qualification during this period. His educational background complements his professional expertise in handling safety operations and global escalations.
Background in Trust and Safety
Gustavo S. has a solid background in trust and safety, having worked as a Trust & Safety Analyst for Allstate in 2021. His role involved managing safety protocols for the Avail Car Sharing Account. This experience, combined with his positions at Uber, has equipped him with critical skills in safety operations and customer service.
Retail Experience and Skills
Gustavo S. has a background in retail sales, having worked at Target and Mariano's. His roles included Perishable Assistant and Pricing Coordinator/Lead. This experience has contributed to his understanding of customer service and safety protocols, enhancing his ability to manage safety operations effectively.