Maggie Coughlin
About Maggie Coughlin
Maggie Coughlin is a CX Internal Agent Manager at Hinge, with a background in customer experience and support roles across various companies. She has worked in positions at Shinesty, ASF Payment Solutions, Life Time Inc., and CorePower Yoga, and has educational experience in Behavioral Health Counseling.
Work at Hinge
Maggie Coughlin has been employed at Hinge as a CX Internal Agent Manager since 2021. In this role, she is responsible for overseeing customer experience initiatives and managing internal agent operations. Her tenure at Hinge has allowed her to apply her extensive background in customer service and support.
Previous Experience in Customer Service
Before joining Hinge, Maggie Coughlin held various positions in customer service. She worked at Shinesty as a Customer Experience Agent for four months in 2019 and later served as the Customer Experience Team Lead for nine months in 2020. Additionally, she was a Client Support Specialist at ASF Payment Solutions for one month in 2020 and a Member Services Specialist at Life Time Inc. from 2016 to 2018.
Education and Expertise
Maggie Coughlin completed her high school education at Wayland High School, earning a High School Diploma from 2010 to 2012. She also studied at Natick High School from 2008 to 2010. Furthering her education, she attended Drexel University's College of Nursing and Health Professions, where she studied Behavioral Health Counseling from 2012 to 2013.
Background in the Food and Fitness Industry
Maggie Coughlin has experience in the food and fitness sectors. She worked as a Barista at INK Coffee Company for eight months in 2019 and held the position of Senior Specialist Assistant at CorePower Yoga for nine months from 2018 to 2019. Additionally, she served as a Member Services Supervisor at Life Time Inc. for six months in 2019.