Robert Bloxham
About Robert Bloxham
Robert Bloxham is a Technical Support Engineer at HireVue, where he has worked since 2021. He has a diverse background in technical support and software engineering, having held various roles at companies such as Apple, Intuit, and General Assembly.
Work at HireVue
Robert Bloxham has been employed at HireVue as a Technical Support Engineer since 2021. In this role, he collaborates with multiple global teams on large customer projects, taking ownership of and delivering defined workstreams. His responsibilities include writing technical support process and procedure documentation, as well as independently troubleshooting and resolving customer issues. He utilizes various tools, including Grafana, SQL, Postman, JSON, and Microsoft Excel, to effectively address customer needs.
Previous Experience
Prior to his current position, Robert Bloxham held several roles in the technology and customer support sectors. He worked at General Assembly as a Software Engineering Fellow for three months in 2020. His experience at Apple included positions as a Business Expert and Genius, where he worked for a total of approximately one year. He also served as a Remote Service Technician at support.com and as a UX Research Lab Coordinator at Intuit, where he worked for one year. His earlier roles include positions at Market Source, Inc. and Comcast Cable.
Education and Expertise
Robert Bloxham is pursuing a Bachelor of Science in Software Development from Western Governors University, expected to complete in 2024. He also obtained a Certificate of Completion in Computer Software Engineering from General Assembly in 2020. His educational background equips him with the necessary skills and knowledge to excel in technical support and software development.
Skills and Tools
In his role as a Technical Support Engineer, Robert Bloxham demonstrates proficiency in various technical tools and methodologies. He independently troubleshoots customer issues and resolves them using tools such as Grafana, SQL, Postman, JSON, and Microsoft Excel. His ability to balance multiple priorities and tasks in a fast-paced environment further enhances his effectiveness in delivering customer support.