Aaron Davis
About Aaron Davis
Aaron Davis serves as the Global Support Practice Head at Hitachi Vantara, where he leads a global team of 45 technical specialists and manages a product revenue exceeding $300 million. With extensive experience in IT infrastructure and support, he has held various roles in notable companies and received the FY21 Support Person of the Year award.
Work at Hitachi Vantara
Aaron Davis currently holds the position of Global Support Practice Head at Hitachi Vantara, a role he has occupied since 2019. He also serves as Senior Support Manager for Converged Solutions and Data Intelligence practices, a position he has held since 2017. In his capacity, he manages a global team of 45 technical specialists across the EMEA, AMER, and APAC regions. His responsibilities include overseeing a product revenue exceeding $300 million and handling 15,000 support cases annually across 11 different products. He reports to C-suite executives on support case metrics and defines both short and long-term objectives.
Education and Expertise
Aaron Davis studied at the University of the West of England, where he earned a BA Honours Degree in Business Administration. He also attended South Bristol College, achieving a B-TEC National Diploma in Business & Finance. His expertise includes escalation management, high and low-level architectural design, and KPI definition aligned with business needs. He has a proven track record of implementing technical projects using the latest technologies.
Background
Before joining Hitachi Vantara, Aaron Davis held various positions in the IT sector. He worked at DSSEC Ltd. as a Senior IT Infrastructure and Virtualisation Consultant for eight months in 2014-2015. He also served as IT Infrastructure Support Manager and Hyper V Principal at Matthew Clark for five months in 2014. His earlier roles include Senior IT Rollout Engineer at Welsh Government and IT Infrastructure Support Specialist at Accolade Wines, where he worked for 11 years.
Achievements
Aaron Davis received the FY21 Support Person of the Year award at Hitachi Vantara, recognizing his contributions to the organization. His role involves leading technical customer outage resolutions from initial diagnosis to root cause analysis, showcasing his commitment to high-quality support and customer satisfaction.