Aaron Foreman
About Aaron Foreman
Aaron Foreman is a Service Account Manager at Hitachi Vantara, where he has worked since 2017. He has extensive experience in systems engineering and customer support, having previously held positions at Sun Microsystems, Oracle Corporation, and Hitachi Vantara.
Work at Hitachi Vantara
Aaron Foreman has held multiple roles at Hitachi Vantara since 2010. He began as a Senior Customer Engineer, where he worked for three years. He then transitioned to the role of Technical Account Manager from 2013 to 2017, focusing on customer engagement and technical support. Since 2017, he has served as a Service Account Manager in Scottsdale, Arizona. In this position, he emphasizes understanding customer business needs to improve service delivery and support, ensuring alignment with service level agreements for enterprise data storage customers.
Previous Experience at Sun Microsystems and Oracle Corporation
Prior to his tenure at Hitachi Vantara, Aaron Foreman worked at Sun Microsystems as a Senior Systems Engineer from 1997 to 2009, accumulating twelve years of experience in the Salt Lake City Metropolitan Area. Following this role, he spent one year at Oracle Corporation as a Senior Systems Engineer in 2009. His experience in these positions contributed to his technical expertise and understanding of systems engineering.
Education and Expertise
Aaron Foreman earned a Bachelor of Business Administration (BBA) degree in Computer Information Systems from the University of Houston-Downtown. His educational background provides a foundation for his roles in service management and customer support, where he applies his knowledge to enhance service delivery and align with customer needs.
Service Delivery and Customer Focus
In his current role as Service Account Manager, Aaron Foreman focuses on ensuring that service delivery meets the expectations set forth in contracted service level agreements. He orchestrates escalations by engaging cross-functional teams to maintain service quality. His approach is centered on understanding customer business needs, which is critical for enhancing overall service support.