William Booker
About William Booker
William Booker serves as the Global Technical Account Manager at Hitachi Vantara, where he has worked since 2008. He has extensive experience in IT service management and has held various roles in the industry, including positions at Hitachi Data Systems and Accenture Technology Solutions.
Work at Hitachi Vantara
William Booker has held the position of Global Technical Account Manager at Hitachi Vantara since 2008. In this role, he has been responsible for managing technical accounts and ensuring client satisfaction. His tenure at Hitachi Vantara spans 16 years, during which he has contributed to various initiatives aimed at enhancing customer relationships and technical support.
Previous Experience in IT Services
Before his current role, William Booker worked at Hitachi Data Systems as a Technical Services Developer from 1998 to 2001. He also served as Director of Professional Services at XaSystems Corporation from 2001 to 2005, where he managed consulting staff and developed proposals for significant consulting services. Additionally, he was an Operations Manager at Accenture Technology Solutions from 2005 to 2008, overseeing operations in Atlanta, Georgia.
Training and Certifications
William Booker has delivered ITIL Foundations training, which has enabled over 200 students to achieve ITIL certification. This training reflects his commitment to professional development and his expertise in IT Service Management processes.
Education and Expertise
William Booker studied Business Administration at Pace University - Lubin School of Business from 1978 to 1982. His educational background has provided him with a solid foundation in business principles, which he has applied throughout his career in various technical and managerial roles.
Achievements in Consulting and Sales
Throughout his career, William Booker has developed winning proposals for $1.4 million in consulting services and consistently achieved sales quotas. He was recognized in the 100% club as a Pre-Sales Engineer at EMC and StorageTek. His experience includes managing a staff of 15 consultants and negotiating Statements of Work (SOWs) with executive-level stakeholders.