Daniëlle Lankhorst
About Daniëlle Lankhorst
Daniëlle Lankhorst is a Customer Happiness Manager with extensive experience in customer service and operations. She has worked in various roles across multiple organizations, including BVA Auctions, Het Scheepvaartmuseum, and Holidu, demonstrating a commitment to enhancing customer satisfaction.
Work at Holidu
Daniëlle Lankhorst has been serving as the Customer Happiness Manager at Holidu since 2020. In this role, she focuses on enhancing customer satisfaction and ensuring a positive experience for users of the platform. Her position is based in Munich, Bavaria, where she has contributed to the company's commitment to customer service excellence.
Work at Bookiply
In addition to her role at Holidu, Daniëlle Lankhorst has also been working as a Customer Happiness Manager at Bookiply since 2020. This dual role allows her to apply her expertise in customer service and engagement strategies, further supporting the growth and customer-centric approach of both companies in the vacation rental sector.
Previous Experience in Customer Service
Prior to her current positions, Daniëlle Lankhorst worked at BVA Auctions as a Customer Service and Social Media Professional for nine months in 2019. She also held various roles at Het Scheepvaartmuseum, including Operations Coordinator and Guest Services Coordinator, from 2011 to 2016. Her extensive background in customer service includes experience at Vue Nederland, where she served as a Supervisor of operations and Customer Service Employee.
Education and Expertise
Daniëlle Lankhorst studied at Vrije Universiteit Amsterdam, where she earned a Bachelor of Arts (BA) in History and a Master of Arts (MA) in History. She also pursued studies in Archeology for one year at the same institution. Earlier, she completed her VWO at Don Bosco College Volendam. Her educational background provides her with a strong foundation in research and communication skills, relevant to her roles in customer service.
Background in Operations and Support
Daniëlle Lankhorst has a diverse background that includes roles in operations and technical support. She worked as a Collections Specialist at PayPal for one month in 2019 and as a Technical Support Agent at Voxpro for four months in 2017, both in County Dublin, Ireland. Additionally, her early career included a position as a Stagiaire at Het Dolhuys in 2012, which contributed to her operational expertise.