Prasad Naik
About Prasad Naik
Prasad Naik is the Director and Global Head of Customer Support at Holidu, with extensive experience in customer support operations across Europe and Asia. He has previously held senior positions at Uber, Wolt, and Grab, and has a strong academic background with degrees from the University of Cambridge and the University of Warwick.
Work at Holidu
Prasad Naik currently serves as the Director and Global Head of Customer Support at Holidu, a position he has held since 2023. Based in Munich, Bavaria, Germany, he leads the customer support operations, focusing on enhancing customer experiences and operational efficiency.
Previous Experience at Uber
Naik has extensive experience at Uber, where he held multiple roles from 2016 to 2020. He worked as the Manager of Community Operations for Southeast and North Asia in Singapore for two years. He later served as the Regional Lead for Driver Onboarding and Engagement in 2018, followed by a position as Senior Manager for EMEA Central Operations at UberEats in Amsterdam for 11 months.
Education and Expertise
Prasad Naik holds a Master of Business Administration (MBA) from the University of Cambridge, where he studied Strategy and Marketing from 2015 to 2016. He also earned a Bachelor of Arts (B.A.) in Politics and International Relations from the University of Warwick between 2005 and 2009. Additionally, he completed a Certificate in Management Accounting from The Chartered Institute of Management Accountants in 2014 and participated in Leadership & Strategy Executive Education at Harvard Business School in 2019.
Background in Customer Support and Operations
Naik has a strong background in customer support and operations management, having held senior roles at companies like Wolt and Grab. At Wolt, he played a key role in enhancing customer support operations, contributing to the company's growth in Southern Finland. His diverse international work experience spans multiple regions, including Europe and Asia.
Consulting and Project Experience
In addition to his corporate roles, Naik has engaged in various consulting projects. In 2016, he worked as a consultant for Fledglings and contributed to the commercialisation of an IoT platform at the University of Cambridge. He also participated in smart city solutions development during a project with Singtel in Singapore.