Connie M
About Connie M
Connie M is a Talent Development Specialist at Homecare Homebase, where she has worked since 2015. With extensive experience in training and support roles, she has developed training materials and provided specialized training to Client Subject Matter Experts.
Current Role at Homecare Homebase
Connie M currently serves as a Talent Development Specialist, Product at Homecare Homebase, a position she has held since 2015. In this role, she focuses on providing specialized training to Client Subject Matter Experts (SMEs) on various topics. Connie is responsible for developing and updating training materials, which include binder documents, activities, and quizzes for new hire product training. She also trains Customer Service staff on software upgrades and releases, ensuring they are informed about the latest functionalities.
Previous Experience at Homecare Homebase
Connie M previously worked at Homecare Homebase as a Customer Service Specialist from 2013 to 2015. During her two years in this role, she gained valuable experience in customer service operations and contributed to the training of new hires. Her time at Homecare Homebase laid the foundation for her current position in talent development.
Career Background in Training and Support
Connie M has an extensive background in training and support roles across various organizations. She worked at Tyler Technologies as a Corporate Trainer/System Support Analyst from 1999 to 2006, where she developed training programs and provided system support. Additionally, she served as a Training and Support Specialist at Jordan Health Service from 2011 to 2013, and as Professional Services at MedAct Software from 2006 to 2011. Her diverse experience has equipped her with the skills to assist employees in solving work-related challenges.
Education and Academic Background
Connie M studied at The University of Texas at Arlington, where she earned a Bachelor of Business Administration (BBA) degree with a focus on Management and Marketing from 1981 to 1984. This educational background provided her with foundational knowledge in business principles, which she has applied throughout her career in various training and support roles.
Role as a Mentor and Support Provider
In her current position, Connie M serves as a positive role model and mentor to employees. She assists them in navigating work-related challenges by providing support, guidance, and constructive feedback. Her commitment to employee development is evident in her approach to training and her willingness to help others succeed in their roles.