Matt Evans
About Matt Evans
Matt Evans is an Incident Manager at Homecare Homebase, where he has worked since 2016. He has a diverse background in various roles, including quality control, customer experience, and education, with experience in managing incidents for multiple accounts.
Current Role at Homecare Homebase
Matt Evans serves as the Incident Manager at Homecare Homebase, a position he has held since 2016. In this role, he is responsible for managing end-to-end activities for all Severity 1 and 2 incidents. He documents and tracks timelines for root cause analysis, ensuring that incidents are resolved efficiently. Matt manages incidents for 53 accounts, facilitating timely communication with clients and internal leadership. He employs advanced processes in tools such as Outlook, Excel, RightNow, and ServiceNow to oversee schedules and projects effectively.
Previous Experience at ITW Polymers Sealants North America
Matt Evans worked at ITW Polymers Sealants North America as a Quality Control Technician from 2010 to 2012 and again from 2013 to 2015. His responsibilities included ensuring product quality and compliance with industry standards during his tenure in Irving, TX. This experience contributed to his understanding of quality management processes and techniques.
Experience in Customer Service at Homecare Homebase
Prior to his current role, Matt held multiple positions at Homecare Homebase, including Customer Experience Specialist and Customer Experience Representative. He worked as a Customer Experience Specialist for three months in 2016 and as a Customer Experience Representative for ten months from 2015 to 2016. These roles involved direct interaction with clients and contributed to his skills in customer service and incident management.
Educational Background
Matt Evans completed his high school education at Grace Preparatory Academy, earning a High School Diploma from 2000 to 2004. He furthered his education at Criswell College, where he studied Biblical Studies and obtained a Bachelor of Arts degree from 2007 to 2009. This educational background provided him with a foundation in critical thinking and communication.
Early Career and Other Roles
Matt's early career included various roles such as Team Member at Chick-fil-A for two months in 2006 and Sales Associate Team Captain at RadioShack from 2006 to 2007. He also worked as a Substitute Teacher at Mansfield ISD for eight months from 2012 to 2013 and served as a Student Ministry Intern at Real Life Fellowship for two months in 2005. These positions helped him develop interpersonal skills and adaptability in different work environments.