Michelle Fodeibou
About Michelle Fodeibou
Michelle Fodeibou is a Client Success Incident Manager with a background in customer service and inventory control. She has worked in various roles across different companies, including Homecare Homebase and Orthofix, since completing her education in General Studies.
Current Role at Homecare Homebase
Michelle Fodeibou serves as the Client Success Incident Manager at Homecare Homebase, a position she has held since 2019. In this role, she is responsible for managing client incidents and ensuring successful resolutions. Her experience in customer service and incident management contributes to her effectiveness in this position. Homecare Homebase focuses on providing software solutions for home health care agencies, and Michelle plays a key role in enhancing client satisfaction.
Previous Experience at Homecare Homebase
Before her current role, Michelle worked at Homecare Homebase as a Customer Service Specialist from 2017 to 2019. During her tenure, she developed skills in customer interaction and support, which laid the groundwork for her advancement to Client Success Incident Manager. Her experience in this position helped her understand client needs and improve service delivery.
Background in Inventory and Accounts Receivable
Michelle has a background in inventory management and accounts receivable. She worked at Orthofix as an Inventory Control Specialist from 2014 to 2015 and as an Accounts Receivable Self Pay Collector from 2015 to 2016. These roles provided her with valuable experience in managing inventory processes and handling financial collections, which are essential skills in her current position.
Education and Training
Michelle studied General Studies at Tarrant County College for 11 months in 2012. She also completed her high school education at Montrose Area High School, where she earned her High School Diploma from 1993 to 1997. Her educational background has equipped her with foundational knowledge that supports her professional roles.
Experience as Store Manager at Walgreens
Prior to her roles in the health care sector, Michelle worked as a Store Manager at Walgreens from 2006 to 2012. In this capacity, she gained experience in retail management, overseeing store operations and staff. This role helped her develop leadership skills and an understanding of customer service in a fast-paced environment.