Thomas Preston Iii
About Thomas Preston Iii
Thomas Preston III is a Customer Experience Specialist at Homecare Homebase in Dallas, Texas, where he has worked since 2022. He has a background in psychology and integrative studies and has experience in training, problem resolution, and productivity enhancement.
Work at Homecare Homebase
Thomas Preston III has been employed at Homecare Homebase as a Customer Experience Specialist since 2022. In this role, he focuses on enhancing customer interactions and resolving issues faced by clinicians. He previously served as a Customer Experience Representative at the same organization from 2020 to 2022. His responsibilities include leading training sessions for coworkers on case topics and common complications, as well as organizing detailed spreadsheets that outline problems and their resolutions.
Previous Experience at Spring Venture Group
Before joining Homecare Homebase, Thomas worked at Spring Venture Group as a Remote Sales Advisor for a brief period in 2020. His role involved engaging with clients and providing sales support. This experience contributed to his customer service skills and understanding of client needs.
Education and Expertise
Thomas studied Psychology at Scottsdale Community College from 2016 to 2018. He then pursued a Bachelor's Degree in Integrative Studies at the University of North Texas from 2018 to 2020. His educational background provides a foundation for his work in customer experience, particularly in understanding client behavior and needs.
Technical Skills in Customer Experience
In his current role, Thomas utilizes SQL skills to troubleshoot conflicts faced by agencies. He implements time management and telecommunication strategies to improve productivity and enhance the efficiency of customer assistance. His technical expertise supports his ability to address complex issues effectively.