Norma Fandiño
About Norma Fandiño
Norma Fandiño is the Ticketing Team Lead at Hopper in Montréal, Quebec, Canada, and also serves as Gerente De Operaciones Y Servicio Al Cliente at Gdx Travel in Colombia. She has over 20 years of experience in the travel and customer service industries, having held various leadership roles across multiple countries.
Title at Hopper
Norma Fandiño serves as the Ticketing Team Lead at Hopper, located in Montréal, Quebec, Canada. She has been in this position since November 2019, bringing her extensive experience in the travel industry to lead and manage the ticketing team efficiently.
Position at Gdx Travel
Norma currently holds the position of Gerente De Operaciones Y Servicio Al Cliente at Gdx Travel in Colombia. Her role involves overseeing operations and customer service, ensuring streamlined processes and high customer satisfaction.
Former Roles
Norma has a diverse work history with numerous leadership positions. She worked at Despegar.com in Buenos Aires, Argentina, as Gerente De Servicio Al Cliente from 2008 to 2011, and as Directora De Oficina Y Lider De Call Center from 2003 to 2008. Other notable roles include Gerente De Operaciones Regional at Viajes Falabella in Santiago, Chile, and Gerente General and Representante Legal at Aprendiendo Por Colombia.
Experience in Travel and Customer Service
With over 20 years of experience in the travel and customer service industries, Norma has established a robust career. She has experience in both online business units and traditional travel consultancy roles, providing her with a comprehensive understanding of the industry.
International Career
Norma Fandiño's career has spanned multiple countries, including Canada, Colombia, Chile, and Argentina. This international experience has enriched her skill set and provided her with the ability to adapt to different market dynamics and cultural contexts.