Sam Stephenson
About Sam Stephenson
Sam Stephenson is a Chargeback Analyst at Hopper in Montreal, Quebec, Canada, with a diverse background in military intelligence, data analytics, and customer service.
Current Role at Hopper
Sam Stephenson currently serves as a Chargeback Analyst at Hopper, located in Montreal, Quebec, Canada. This role involves analyzing and managing chargeback processes, contributing to the overall financial integrity and customer satisfaction of the company.
Past Employment Experience
Sam Stephenson has held several positions that demonstrate a wide range of skills and expertise. Previously, he worked at Sportlogiq as a Video Annotator for hockey from 2020 to 2021. Before that, he held multiple roles at Hopper, including Senior Travel Experience Agent and Travel Experience Agent. His employment history also includes a significant tenure as an Intelligence Analyst with the United States Air Force from 2012 to 2018.
Educational Background
Sam Stephenson's educational journey is extensive and diverse. He earned a Professional Development Certificate in Data Analytics for Business from McGill University School of Continuing Studies in 2021. He holds a Master's degree in Political Science from the University of Nebraska at Omaha (2018), and an Associate of Arts and Sciences (AAS) in Military Intelligence from the Community College of the Air Force (2016). Additionally, he studied Persian Farsi and Persian Dari at the Defense Language Institute, where he earned an Associate's degree in 2014. He also achieved a Bachelor's degree in Arts with a focus on International Relations from Grand Valley State University in 2012 and completed General Transfer Courses at St. Clair County Community College in 2010.
Transition from Military to Startup Industry
Sam Stephenson has successfully transitioned from a military career to the startup industry, which highlights his adaptability and diverse skill set. His experience as an Intelligence Analyst in the United States Air Force has equipped him with strong analytical skills, which he now applies in his role at Hopper. This transition showcases his ability to leverage his military background in a civilian context, particularly in the realm of customer service and data analysis.
Commitment to Continuous Learning
Sam Stephenson actively seeks opportunities to expand his skill set, demonstrating a commitment to continuous learning and professional development. This is evidenced by his pursuit of various educational credentials, ranging from a Professional Development Certificate in Data Analytics to advanced degrees in Political Science and Military Intelligence. His proactive approach to acquiring new knowledge enhances his expertise and makes him a valuable asset in any role he undertakes.