Samiyah Shibly
About Samiyah Shibly
Samiyah Shibly is a Senior Capacity Planning Analyst at Hopper in Toronto, Ontario, Canada, with a background in business analysis and workforce management.
Company
Samiyah Shibly currently holds the position of Senior Capacity Planning Analyst at Hopper. Located in Toronto, Ontario, Canada, Hopper is a tech-driven travel company that uses data and AI to predict and plan travel experiences for users. Samiyah's role involves leveraging her extensive experience in capacity planning and data analysis to optimize workforce management and improve operational efficiency within the company.
Title
As a Senior Capacity Planning Analyst, Samiyah Shibly is responsible for forecasting and managing staffing needs to ensure operational efficiency and effectiveness. This role requires advanced technical skills and a deep understanding of data analysis, workforce management technologies, and capacity planning strategies.
Education and Expertise
Samiyah Shibly graduated from the Schulich School of Business at York University with an Honour's Bachelor's Degree in Business Administration in 2016. Her expertise includes advanced technical knowledge in Microsoft Office, advanced data analysis with Excel, workforce management, and various industry tools such as eWFM, AVAYA, CMS, NICE IEX, and Emetrics. Her education and technical skills provide a solid foundation for her analytical roles in workforce and capacity planning.
Background
Prior to her current role at Hopper, Samiyah Shibly worked at Intact as a Business Analyst in Production Support from 2018 to 2022. She also served as a Junior Workforce Analyst at belairdirect from 2016 to 2018 in the Toronto, Canada area. Her earliest professional experience includes working as a Circulation/Shelving Assistant at Peter Bronfman Business Library from 2014 to 2016.
Achievements
Throughout her career, Samiyah Shibly has undertaken significant initiatives such as developing a timeline and providing training for the migration of property adjustors into the IEX program. She created documentation and training materials essential for defect identification and management and for onboarding new employees. Samiyah organized raw data sets of call center statistics to create summary reports, scorecards, and dashboards, providing valuable insights to senior management. She led the migration of an entire department into the IEX program and generated reports that tracked agent performance, which were integral during the restructuring of agent work structures and loads.