Susan Ho
About Susan Ho
Susan Ho is the Revenue Leader for Homes, Hotel Supply & Partner Support at Hopper, with a notable history as the Founder & CEO of Journy and various roles in operations and strategy at Fab.com and other companies.
Revenue Leader at Hopper
Susan Ho currently serves as the Revenue Leader for Homes, Hotel Supply, and Partner Support at Hopper, located in New York, New York. In this capacity, she oversees various aspects of revenue generation and strategic partnerships within the company. Her role is integral to managing and expanding Hopper's portfolio of home and hotel accommodations, ensuring optimal support for partners in the industry.
Founder and CEO of Journy
From 2014 to 2021, Susan Ho was the Founder and CEO of Journy, a travel planning and concierge service based in the Greater New York City Area. Under her leadership, the Journy team was ultimately acquired by Hopper. She spearheaded the development of a database with over 70,000 locations and grew an email subscriber base of more than 300,000 individuals. Susan was also pivotal in planning over 8,000 custom trips, contributing to Journy being recognized as the Best New Travel App by Travel+Leisure in 2017.
Consulting Experience
Susan Ho has a solid background in consulting, having worked as an Operations Consultant for prominent companies such as DigitalOcean, Blue Apron, and LearnVest from 2014 to 2015. Her role involved providing strategic operational insights during critical growth phases for these companies. Her consulting stint honed her skills in optimizing operations and contributing to significant growth milestones for her clients.
Executive Roles at Fab.com
Prior to founding Journy, Susan Ho held several key positions at Fab.com. She served as VP of Operations Strategy and Customer Service, overseeing a team of over 120 people across New York City and Berlin. Her tenure at Fab.com also included roles such as VP, CEO Office (Operating Strategy), and Director of Operations Strategy. These roles enabled her to develop a robust understanding of operations management and strategic planning.
Educational Background
Susan Ho earned her Bachelor’s of Science in Economics with a focus on Finance and Marketing from The Wharton School, where she studied from 2006 to 2010. She also completed her high school education at Phillips Academy Andover from 2002 to 2006. Her strong educational foundation in economics and her subsequent professional achievements highlight her expertise and commitment to her field.