Susie Fields
About Susie Fields
Susie Fields is a Learning & Quality Specialist at Hopper with extensive experience in instructional design and the travel industry.
Current Role at Hopper
Susie Fields is the Learning & Quality Specialist at Hopper. In her current role, she focuses on developing and implementing eLearning modules that have significantly improved employee training efficiency. Fields also specializes in virtual facilitation techniques, which enhances the remote learning experience for employees. Her work in instructional design ensures that the training programs are both engaging and effective.
Previous Experience at Genesys
Before joining Hopper, Susie Fields was employed at Genesys. She initially served as the Customer Success Academy Training Specialist from 2020 to 2021, subsequently advancing to the role of Sr. Operations Specialist in the Customer Success Academy from 2021 to 2022. Her tenure at Genesys involved a focus on customer success and operational excellence, leveraging her instructional design skills to enhance training programs.
Career at Bluegreen Vacations
Susie Fields has an extensive background in the travel industry, having worked at Bluegreen Vacations for a total of 11 years. Starting as an OPC (Outside Sales Representative) in 2008, she moved on to become a Travel Advisor from 2009 to 2016. From 2016 to 2020, Fields took on the role of Travel Training and Development Specialist, where she applied her expertise to improve training and development initiatives. Throughout her time at Bluegreen Vacations, she was based in Indianapolis, Indiana.
Educational Background
Susie Fields holds a Bachelor of Science (B.S.) degree in Geography with a concentration in Travel & Tourism from Ball State University. She completed her degree in 2009, after four years of study. Her academic foundation in Geography and Travel & Tourism has been instrumental in her career, particularly in roles that focus on enhancing customer service training within the travel industry.
Expertise in Instructional Design and Leadership Development
Susie Fields possesses extensive experience in instructional design and leadership development. Her work focuses on creating effective training programs that engage employees and promote learning. She also dedicates a portion of her professional efforts to leadership development, aiming to nurture future leaders within the organizations she works with. Fields’ background in these areas ensures that her training initiatives are both comprehensive and impactful.