Tommy Cheng
About Tommy Cheng
Tommy Cheng is the IT Operations Lead at Hopper, with a diverse background in IT roles across multiple organizations.
Current Role at Hopper
Tommy Cheng currently serves as the IT Operations Lead at Hopper. In this role, he has implemented a comprehensive IT roadmap that has significantly enhanced operational efficiency and reduced downtime. Cheng is also responsible for developing and managing a vendor management system that has streamlined procurement processes and improved vendor relationships. His efforts are focused on ensuring that the company's IT infrastructure is robust, scalable, and aligned with organizational goals.
Previous Roles at HelloFresh
Before joining Hopper, Tommy Cheng worked at HelloFresh in various roles. From 2021 to 2022, he was the Saas Operations Engineer & IT Lead, where he led a project to automate key IT support functions, significantly reducing response times and increasing customer satisfaction. Earlier, from 2020 to 2021, he served as an IT Support Specialist. During his tenure at HelloFresh, Cheng contributed to improving IT support processes and enhancing overall customer service.
Experience at 1010data
Tommy Cheng worked at 1010data for four years as an IT Specialist. During this time, he played a crucial role in the migration of IT services to cloud-based platforms. This migration improved the system's reliability and scalability, providing a robust IT infrastructure for the organization. Cheng's strong background in IT enterprise architecture was instrumental in the successful execution of this project.
Early Career at Holtzbrinck Publishing Group and Dykos Computer
Tommy Cheng began his career as a Service Desk Analyst at Holtzbrinck Publishing Group in 2015, where he worked for 11 months in the Greater New York City Area. Prior to that, he spent five years at Dykos Computer (86th Street) as a Technical Support Manager. In both roles, Cheng demonstrated exceptional service desk management skills, consistently achieving high customer satisfaction ratings.
Education and Certifications
Tommy Cheng holds an Associate of Science (AS) in Computer/Information Technology Administration and Management from CUNY New York City College of Technology, where he studied from 2007 to 2009. His educational background has provided him with a solid foundation in IT management, which he has leveraged throughout his career to design and implement scalable IT infrastructures for multiple organizations.