Erica Salek
About Erica Salek
Erica Salek is a Customer Experience Supervisor at HotelTonight, where she has worked since 2011. She has a background in hospitality and sales, having previously owned a franchise with Best Western International and worked as a sales representative at Merck.
Work at HotelTonight
Erica Salek has been employed at HotelTonight as a Customer Experience Supervisor since 2011. In this role, she is responsible for overseeing customer service operations and ensuring a high level of satisfaction among users. Her tenure at HotelTonight spans over 13 years, during which she has contributed to enhancing the overall customer experience in the travel and hospitality sector. The company, based in San Francisco, California, focuses on providing last-minute hotel booking solutions.
Previous Experience at Best Western International
Prior to her current position, Erica Salek served as a franchise owner at Best Western International from 2007 to 2011. Over the course of four years, she managed operations and customer relations, gaining valuable insights into the hospitality industry. This experience laid a foundation for her subsequent role in customer experience management.
Experience as Sales Representative at Merck
Erica Salek worked as a sales representative at Merck from 2002 to 2007. During her five-year tenure, she was involved in promoting pharmaceutical products and building relationships with healthcare professionals. This role provided her with essential skills in sales and customer engagement, which she later applied in her hospitality career.
Education at Clemson University
Erica Salek completed her bachelor's degree at Clemson University, where she studied from 1994 to 1998. This educational background contributed to her professional development and equipped her with foundational knowledge applicable to her career in customer experience and management.
Studies at Trident Technical College
Erica Salek attended Trident Technical College from 2013 to 2015. Her studies during this period further enhanced her skills and knowledge, complementing her previous educational achievements and professional experiences.