Girish Menon
About Girish Menon
Girish Menon is the Global Head of SSCC at HSBC, a position he has held since 2023. He has extensive experience in leadership roles at Concentrix and IBM, spanning over two decades in the technology and service sectors.
Work at HSBC
Girish Menon has served as the Global Head of SSCC at HSBC since 2023. In this role, he is responsible for overseeing the strategic direction and operations of the Shared Services and Contact Center division. His leadership is focused on enhancing service delivery and operational efficiency within the organization. His tenure at HSBC marks a significant step in his career, bringing extensive experience from previous roles in the industry.
Previous Experience at Concentrix
Before joining HSBC, Girish Menon worked at Concentrix for eight years, holding several key positions. He served as Associate Director from 2015 to 2023, and as Vice President from 2021 to 2023, where he was instrumental in driving operational excellence. Additionally, he held the position of Senior Director from 2019 to 2023, contributing to the growth and development of the company's service offerings.
Career at IBM
Girish Menon has a substantial background with IBM, where he worked in various capacities from 2004 to 2014. His roles included Deputy General Manager, General Manager Operations, and positions focused on Transition & Transformation and Global Delivery. His experience at IBM provided him with a strong foundation in operations management and strategic transformation, which he leveraged in subsequent roles.
Educational Background
Girish Menon studied at the Institute of Hotel Management, where he focused on Management and achieved a degree in Hotel Management from 1996 to 1999. This educational background laid the groundwork for his career in management and operations across various industries. He also attended Chinmaya Vidyalaya from 1988 to 1996, completing his early education.
Experience at GE Capital
Girish Menon worked at GE Capital from 1999 to 2004, where he held the position of Assistant Manager and was involved in the Fastrax program. His time at GE Capital contributed to his understanding of financial services and operational management, enhancing his skills for future roles in the industry.