Bruno Ribas
About Bruno Ribas
Bruno Ribas is a Customer Success Manager with a background in International Relations and Economics. He has experience in customer success and operations at various companies, including Hubstaff and Groundbreaker, and applies a data-driven approach to enhance processes and stakeholder value.
Current Role at Hubstaff
Bruno Ribas serves as a Customer Success Manager at Hubstaff, a position he has held since 2022. He operates remotely from Curitiba, Paraná, Brazil, while managing customer success operations for the company, which is based in Indianapolis, Indiana. In this role, he focuses on enhancing customer satisfaction and driving product-led growth strategies within the SaaS industry.
Previous Experience at Groundbreaker
Before joining Hubstaff, Bruno Ribas worked at Groundbreaker as Manager of Customer Success and Operations from 2020 to 2022. His tenure in Chicago, Illinois, involved overseeing customer success initiatives and operational strategies, contributing to the overall efficiency and effectiveness of the organization.
Experience at Pipefy
Bruno Ribas has a history with Pipefy, where he held multiple roles. He started as a Business Development Intern for five months in 2017. He then transitioned to a Customer Success Specialist position, where he worked from 2017 to 2019. His experience at Pipefy provided him with foundational skills in customer engagement and support.
Educational Background
Bruno Ribas pursued higher education in International Relations and Economics. He studied at UNICURITIBA, earning a Bachelor's Degree in International Relations from 2018 to 2021. He also attended Universidad Rey Juan Carlos for one year, focusing on International Relations. Additionally, he studied Economics at Universidade Federal do Paraná from 2016 to 2018.
Professional Interests and Approach
Bruno Ribas has a keen interest in behavioral economics and geopolitics, which informs his strategies in customer success. He applies a data-driven mindset to transform processes and deliver value to stakeholders. His detail-oriented profile aids in reviewing and improving business processes, enhancing the overall customer experience.