Alexandra 'Allie' Kafka
About Alexandra 'Allie' Kafka
Alexandra 'Allie' Kafka serves as the Senior Director of Customer Support and Operations at Humble Bundle, where she has worked since 2015. She has a diverse background in customer service and support, with previous roles at Best Buy, Barnes & Noble, Blockbuster, and Apartment List.
Work at Humble Bundle
Alexandra Kafka has been serving as the Senior Director of Customer Support and Operations at Humble Bundle since 2015. In this role, she oversees customer service initiatives and operational strategies to enhance user experience. Her leadership contributes to the company's mission of providing quality digital content while ensuring customer satisfaction. Based in the San Francisco Bay Area, she has been instrumental in developing support frameworks that align with the company's growth.
Previous Experience in Customer Support
Before joining Humble Bundle, Alexandra Kafka held various positions that honed her customer service skills. She worked as a Project Team Specialist and Sales Support Associate at Best Buy from 2013 to 2014. Prior to that, she was a Customer Service Representative at Blockbuster from 2005 to 2007. Her early career included a role as a Bookseller and Cafe Worker at Barnes & Noble from 2003 to 2004, where she developed her customer engagement abilities.
Education and Expertise
Alexandra Kafka studied at Loyola University Chicago, where she earned a Bachelor of Arts (B.A.) degree in English and Classical Studies from 2004 to 2008. Additionally, she spent 11 months at the John Felice Rome Center in 2007, furthering her education. Her academic background provides her with a strong foundation in communication and critical thinking, which are essential in her current role.
Career Development
In 2014, Alexandra Kafka worked as a Renter Specialist at Apartment List for nine months. This position allowed her to gain additional experience in customer support and operations, further preparing her for her current leadership role at Humble Bundle. Her diverse work history reflects a consistent focus on enhancing customer experiences across various industries.