Jimmy Chi
About Jimmy Chi
Jimmy Chi is the Support Operations Lead at Humble Bundle, where he has worked since 2017. With a decade of experience in libraries and various roles in the gaming industry, he focuses on improving customer relations through education and effective communication.
Current Role at Humble Bundle
Jimmy Chi serves as the Support Operations Lead at Humble Bundle, a position he has held since 2017. In this role, he acts as a liaison between the Operations team and the Support team, facilitating communication and collaboration. He focuses on educating users to enhance customer relations and improve overall support experiences. His responsibilities include writing support articles that contribute to the knowledge base utilized by Humble Support staff.
Previous Experience at Humble Bundle
Before his current role, Jimmy Chi worked at Humble Bundle as Lead Ninja from 2013 to 2017. During his four years in this position, he was instrumental in supporting the community and managing customer interactions. His experience at Humble Bundle laid the foundation for his current focus on support operations.
Career Background in Community Management
Jimmy Chi has extensive experience in community management, having worked in various roles across multiple companies. He served as a Community Moderator at Trion Worlds, Inc. for three months in 2011 and as a Community Game Master at Outspark.com for six months from 2010 to 2011. Additionally, he was a Game Master/Support Lead at Perfect World Entertainment, Inc. from 2011 to 2013. His background in community management has equipped him with skills in fostering user engagement and managing online communities.
Educational Background
Jimmy Chi studied at UC Santa Barbara, where he earned a Bachelor of Arts degree in English from 2002 to 2004. His education has contributed to his skills in creative writing and punsmithing, which he applies in his professional roles, particularly in writing support articles and engaging with the community.
Experience in Libraries and Game Development
Prior to transitioning to the game industry, Jimmy Chi spent a decade working in libraries. His roles included serving as an Access Services Assistant at Menlo College from 2006 to 2007 and as a Circulation Assistant at the Academy of Art University from 2007 to 2011. He also has a background in indie game development, which complements his community management expertise.