Diana D'erasmo
About Diana D'erasmo
Diana D'erasmo serves as the Customer Care Team Lead at Hungryroot, where she has worked since 2022. She has a diverse background in customer service and operations, with previous roles at Birchbox, Victoria's Secret, and Accents On Antiques.
Current Role at Hungryroot
Diana D'erasmo serves as the Customer Care Team Lead at Hungryroot, a position she has held since 2022. In this role, she oversees customer service operations, ensuring that customer inquiries and issues are addressed effectively. Her leadership contributes to enhancing the overall customer experience at Hungryroot.
Previous Experience in Customer Operations
Before her current role, D'erasmo worked at Birchbox as a Customer Operations Associate from 2016 to 2021. During her five years there, she gained significant experience in customer service and operations. Additionally, she held the position of Customer Operations Associate at Hungryroot for seven months in 2021, where she further developed her skills in customer care.
Background in Retail and Customer Service
Diana D'erasmo has a solid background in retail and customer service. She worked at Victoria's Secret in various roles, including Customer Service Associate from 2014 to 2016 and Beauty Sales Associate for six months in 2016. These positions provided her with valuable experience in direct customer interaction and sales.
Internship Experience in Visual Merchandising and Marketing
D'erasmo began her career with internships that focused on visual merchandising and marketing. She interned at Accents On Antiques for six months in 2012, where she gained insights into visual presentation. Additionally, she worked as a Social Media and Marketing Intern at J/Hadley Jewelry for five months in 2015, where she contributed to marketing efforts and social media management.
Education and Academic Background
Diana D'erasmo earned her Bachelor of Business Administration (BBA) from LIM College, completing her studies from 2013 to 2017. Her education provided her with a strong foundation in business principles, which she applies in her professional roles.