Tu Bui
About Tu Bui
Tu Bui is a Senior Technical Support Engineer at HyperVerge in Ho Chi Minh City, Vietnam, with extensive experience in technical support roles across various companies since 2015. He holds multiple technical support certifications and possesses strong skills in AI products, particularly in Know Your Customer (KYC) solutions.
Work at HyperVerge
Tu Bui has been employed at HyperVerge as a Senior Technical Support Engineer since 2022. In this role, he is based in Ho Chi Minh City, Vietnam, where he provides technical support and solutions to enterprise customers. His responsibilities include troubleshooting and resolving technical issues, ensuring customer satisfaction, and collaborating with cross-functional teams to improve service delivery.
Previous Employment History
Prior to joining HyperVerge, Tu Bui worked at SHAREWORK as a Senior Technical Support Specialist for four months in 2022. He also served at Fpt Telecom as a Telesales Collaborator for four months in 2015. His experience includes a year at Tek Experts as a Microsoft Windows Technical Support Advocate from 2018 to 2019, and as a Microsoft Office Technical Support Advocate for one month in 2019. Additionally, he worked as a Microsoft Dynamics CRM Technical Support Engineer from 2019 to 2021.
Education and Expertise
Tu Bui holds a Higher Diploma in Software Engineering from FPT International Academy - FPT Aptech, where he studied from 2014 to 2016. He also achieved certificates in Microsoft Windows Technical Support and Microsoft Office Technical Support from Tek Experts in 2018 and 2019, respectively. Furthermore, he obtained an English Certificate from FPT International Academy in 2015. His education has equipped him with strong technical skills and proficiency in handling AI products, especially in Know Your Customer (KYC) solutions.
Technical Skills and Tools
Tu Bui possesses strong technical skills in troubleshooting and resolving issues related to AI products and customer support. He effectively utilizes tools such as JIRA and Postman to manage and address technical challenges. His ability to communicate in both English and Vietnamese allows him to engage with enterprise customers globally, enhancing the support experience.
Collaboration and Customer Engagement
In his current role, Tu Bui collaborates with cross-functional teams to improve customer satisfaction and enhance service delivery. His experience in technical support has enabled him to effectively engage with customers, ensuring their needs are met and issues are resolved promptly.