Tala Oweis Carmi
About Tala Oweis Carmi
Tala Oweis Carmi serves as the Director of Client Services at IANS, a position she has held since 2018. With a background in customer success and project coordination, she has worked for various organizations including HubSpot, UNHCR, and Bullhorn.
Current Role at IANS
Tala Oweis Carmi serves as the Director of Client Services at IANS, a position she has held since 2018. In this role, she is responsible for overseeing client relationships and ensuring the delivery of high-quality services. Her work is based in the Greater Boston Area, where she has contributed to the company's client service strategies and initiatives for six years.
Previous Experience in Customer Success
Before joining IANS, Tala Oweis Carmi worked at HubSpot as a Senior Customer Success Manager from 2016 to 2017. In this capacity, she focused on enhancing customer satisfaction and retention. She also held the position of Manager of Customer Success at ClearCompany Talent Management Software from 2017 to 2018, where she continued to build on her expertise in client relations.
Educational Background
Tala Oweis Carmi earned a Bachelor of Business Administration (B.B.A.) with a focus on Marketing and Human Resource Management from the American University of Beirut. She furthered her education by obtaining a Master's degree in International Business from Hult International Business School. Additionally, she completed her high school education at ICARDA International School, where she received both a High-school Diploma and an International Baccalaureate (IB) Diploma.
Career Path and Early Roles
Tala Oweis Carmi's career includes diverse roles across various organizations. She worked as a Project Coordinator at UNHCR for 11 months in 2011. Prior to that, she served as a Consultant at ICARDA from 2010 to 2011. Her experience also includes positions at Bullhorn, where she was involved in Business Development and Contracts from 2012 to 2013, and in Strategic Renewals and Account Management from 2013 to 2016. Additionally, she worked as a Program Administrator for the Louise Mossberg Internship Award at the EastWest Institute in 2009.