Zhaobing Ye
About Zhaobing Ye
Zhaobing Ye serves as the China Operation Manager for MAS-RP-Service Delivery at IBA, where he has worked since 2018. He plays a key role in technical support, customer engagement, and enhancing collaboration among teams to ensure effective operations in Beijing, China.
Work at IBA
Zhaobing Ye has been serving as the China Operation Manager for MAS-RP-Service Delivery at IBA since 2018. In this role, he is based in Beijing City, China, and has accumulated six years of experience. His responsibilities include offering technical support during the tender process and engaging with customers in the pre-sales phase to address their technical inquiries and requirements. He acts as the primary liaison between the RPS LLN team and other IBA China teams, ensuring effective communication and operational efficiency.
Current Role at 亿比亚(北京)粒子加速器技术有限公司
Zhaobing Ye has held the position of Operations Manager at 亿比亚(北京)粒子加速器技术有限公司 since 2010. With 14 years of experience in this role, he operates from the Beijing Tongzhou Optoelectromechanical Integration Industrial Base. His work focuses on enhancing local customer satisfaction and managing customer interactions with cultural sensitivity, particularly during contract negotiations and follow-ups.
Previous Experience at SMC
Before joining IBA, Zhaobing Ye worked as a Production Engineer at SMC from 2005 to 2008. During this three-year tenure in Beijing City, China, he gained valuable experience in production processes and engineering practices, which contributed to his professional development.
Customer Engagement and Support
In his current role, Zhaobing Ye plays a crucial role in enhancing collaboration between the Customer Service team and the China Field Service Engineers. He serves as the main point of contact for aligning customer needs with IBA's equipment sales team, ensuring consistent communication and adherence to IBA's quality standards. His efforts contribute to improved customer satisfaction and operational effectiveness.
Spare Parts Management
Zhaobing Ye provides local representation to improve the management of spare parts situations at IBA. He ensures the timely availability of spare parts, which is essential for maintaining customer satisfaction. His proactive approach in this area helps to streamline operations and supports the overall service delivery process.