Benjamin Williams
About Benjamin Williams
Benjamin Williams is a Client Success Associate at Ibotta, Inc. with over 15 years of experience in customer service, management, and sales, having previously held positions at various hospitality and delivery companies.
Current Role at Ibotta
Benjamin Williams serves as a Client Success Associate at Ibotta, Inc. since 2020. In this role, he focuses on enhancing client relationships and ensuring customer satisfaction. His responsibilities include addressing client needs and providing solutions that align with Ibotta's services. He operates out of Denver, Colorado, contributing to the company's commitment to customer success.
Previous Experience in Hospitality Management
Prior to his current position, Benjamin held various management roles in the hospitality sector. He worked as a Manager at The Kitchen Restaurant Group from 2011 to 2013 in Boulder, Colorado, and later as a Floor Manager at Frasca Hospitality Group from 2013 to 2014. These roles provided him with valuable experience in customer service, team leadership, and operational management.
Background in Customer Service and Retail
Benjamin has over 15 years of experience in customer service, retail, and management. His career includes a role as a Platform Moderator at Favor Delivery from 2015 to 2016 and as a Workplace Experience Coordinator at OpenTable from 2016 to 2020. This extensive background has equipped him with skills in suggestive sales and effective communication.
Education and Academic Achievements
Benjamin studied at The University of Georgia, where he earned a Bachelor of Arts (B.A.) in English Language and Literature/Letters from 2007 to 2011. His academic background has contributed to his strong communication skills and ability to engage with clients effectively.
Professional Philosophy and Approach
Benjamin believes that customer service is an extension of professional integrity. He enjoys fostering positive work relationships through a relaxed and friendly demeanor. He seeks challenging and stimulating job opportunities that allow him to utilize his skills in customer engagement and relationship management.