Bernie Clark
About Bernie Clark
Bernie Clark is a Content Specialist at Ibotta, Inc., where he has developed a Content Request Submission process and provides SEO, HTML, and CSS solutions. He holds a Bachelor of Arts in Communication from Regis University and has experience in various roles within customer care and radio management.
Work at Ibotta
Bernie Clark has been employed at Ibotta, Inc. as a Content Specialist since 2021. In this role, he developed and implemented a Content Request Submission process that prioritizes and publishes content updates. He also serves as the lead Zendesk Admin for the Customer Care department, managing updates for four products: Support, Guide, Chat, and Explore. Prior to his current position, he worked as an Ibotta Care Agent Lead from 2019 to 2021 and as a Customer Care Agent from 2018 to 2019.
Education and Expertise
Bernie Clark earned a Bachelor of Arts (B.A.) in Communication with minors in Spanish and Philosophy from Regis University, where he studied from 2012 to 2016. He also studied Spanish for 11 months at Universidad de Belgrano in 2014. His educational background supports his expertise in content management and communication strategies.
Background
Before joining Ibotta, Bernie Clark worked in various roles that contributed to his professional development. He served as the Music Director and later as the General Manager at KRCX Regis University Radio from 2012 to 2016. He also worked as an English Teacher at EF English First in Chengdu, Sichuan, China, from 2017 to 2018, which enhanced his communication skills and cultural understanding.
Achievements in Content Management
At Ibotta, Bernie Clark has made significant contributions to content management through the development of a streamlined Content Request Submission process. This initiative has improved the efficiency of prioritizing and publishing content updates across the organization. His role as lead Zendesk Admin further emphasizes his capability in managing customer care resources effectively.