Nicci Frick
About Nicci Frick
Nicci Frick serves as the Senior Director of Business Operations at Ibotta, Inc. in Denver, Colorado, where she has worked since 2021, following a diverse career in operations and marketing across various companies.
Work at Ibotta
Nicci Frick has held the position of Senior Director of Business Operations at Ibotta, Inc. since 2021. In this role, she has implemented Lean Six Sigma tools to enhance the company's content creation system, leading to significant annual savings. Additionally, she spearheaded an operational scalability initiative that improved campaign delivery accuracy to over 99% and reduced labor costs by more than 25%. Frick also achieved $1 million in annual labor cost savings for Ibotta's Quality Operations team in the first half of 2022 through automation and vendor negotiations.
Previous Experience
Prior to her current role at Ibotta, Nicci Frick worked at Intelligent Demand in various capacities, including Senior Account Operations Manager and Director of Account Operations. She also served as Senior Director of Operations / Chief of Staff for a brief period. Earlier in her career, she held the position of Assistant Marketing Director at Fall River Employee Benefits and worked as Production Studio Business Manager at The Integer Group. Frick has been involved in volunteer work as Chapter Director for ChickTech Denver since 2017.
Education and Expertise
Nicci Frick studied at the University of Denver, where she earned a Bachelor of Science in Business Administration (BSBA) and a Bachelor of Arts (BA) in Marketing and Electronic Media Art Design. She also studied Art History at Studio Art Centers International. In 2022, she completed a Certificate in Financial Accounting from Harvard Business School Online. Her educational background supports her expertise in business operations and marketing.
Achievements
Nicci Frick has led strategic initiatives at Ibotta that significantly improved operational efficiency. Notably, she reduced customer contact rates due to product data quality issues by 77% through the application of machine learning and process improvements. Her efforts in operational management and cost-saving measures have resulted in millions of dollars in savings for the company, showcasing her impact in the field of business operations.