Janet Cornell
About Janet Cornell
Janet Cornell serves as the Director of Global Customer Service at Ichor Systems, Inc., where she has implemented effective global support models and achieved significant customer engagement results. With extensive experience in customer service management across various companies, she has demonstrated strong leadership and innovative strategies throughout her career.
Current Role at Ichor Systems
Janet Cornell serves as the Director of Global Customer Service at Ichor Systems, Inc. since 2021. In this role, she oversees the global customer service operations from the company's Fremont, California location. She has implemented a 'Follow The Sun' 24/7 support model, which enhances customer service availability across different time zones. Her leadership has contributed to the effectiveness of the customer service team, ensuring that client needs are met promptly and efficiently.
Previous Experience at Belden Inc.
Before joining Ichor Systems, Janet worked at Belden Inc. as the Customer Service/Inside Sales Manager from 2012 to 2020. During her eight years in this position, she was based in Fremont, California. Her role involved managing customer service operations and inside sales, where she developed skills in client relationship management and operational efficiency.
Background in Telecommunications
Janet has a background in telecommunications, having served as the Director of Network Operations Center at AboveNet from 1999 to 2002. This role, based in San Jose, California, allowed her to gain experience in managing technical support and network operations, which contributed to her comprehensive understanding of customer service in the tech industry.
Education and Training
Janet studied at Teracom Training Institute, focusing on the Fundamentals of Telecommunication & Networking. She also attended Evergreen Valley College, where she pursued a degree in Business Administration and Management, earning an Associate of Arts (AA) incomplet. Her educational background provides her with a solid foundation in both technical and business aspects of customer service.
Achievements in Customer Service
Throughout her career, Janet has achieved significant milestones in customer service management. She has maintained zero employee attrition for seven consecutive years, demonstrating her effective leadership and team retention strategies. Additionally, she created a customer loyalty program that generated $900,000 in its first two years and launched a 900# Hint line that produced $1.2 million annually. Her organizations have received awards and recognition, serving as benchmarks in the industry.