Rose Blackie
About Rose Blackie
Rose Blackie serves as the Head of Client Success at ICIS, where she has worked since 2021, bringing extensive experience in managing client success teams across APAC and the US. Her background includes roles at READ International and AVADO, as well as a strong academic foundation in management and leadership.
Work at ICIS
Rose Blackie has been serving as the Head of Client Success at ICIS since 2021. In this role, she has contributed to the strategic development of client success initiatives and led a global team focused on enhancing customer experience. Her leadership aims to drive the company's ambition to become a customer-first organization. Prior to her current position, she worked as the Regional Team Manager for APAC Client Success and briefly as Senior Team Manager for both APAC and US Client Success. Her experience at ICIS spans multiple roles that emphasize her commitment to client success across different regions.
Education and Expertise
Rose Blackie has pursued extensive education in management and leadership. She studied at the University of Nottingham, where she earned a BSc in Zoology with a 2:1 classification. She furthered her studies at the Graduate School of Business at the University of Cape Town, achieving a Postgraduate Diploma in Management Practice & Leadership with distinction. Additionally, she has been studying for a Level 5 Diploma in Learning & Development through CIPD Qualifications since 2019 and is currently enrolled in a Master of Science (MSc) program at The Open University, focusing on Development Management.
Background
Rose Blackie has a diverse professional background, with significant experience in client success and corporate partnerships management. Before joining ICIS, she held various roles at READ International, including Head of UK Programmes and Country Director for Tanzania. She also worked as the General Manager for East Africa Markets at Radar Education Ltd. Her career includes a strong focus on managing client success teams across multiple regions, particularly in APAC and the US, showcasing her ability to adapt to different market needs.
Achievements
Throughout her career, Rose Blackie has played a key role in transitioning ICIS from a regional to a global leadership position. She has successfully led initiatives aimed at enhancing customer experience and has been instrumental in developing strategies that prioritize client success. Her extensive experience in managing client success teams and corporate partnerships in the APAC region has further solidified her reputation in the industry.