Alana Burton
About Alana Burton
Alana Burton is a Customer Success Team Manager at Ideagen, where she has worked since 2023. She has extensive experience in customer experience and marketing roles across various organizations in Nottingham, England.
Work at Ideagen Plc
Alana Burton has been serving as the Customer Success Team Manager at Ideagen since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients receive the support they need. Based in Nottingham, England, her position involves collaborating with various teams to enhance customer satisfaction and retention.
Previous Experience in Customer Success
Before joining Ideagen, Alana Burton worked at Intoware as the Head of Customer Experience from 2020 to 2023. In this role, she focused on ensuring that the organization prioritized the end user in all operations. She also utilized user metrics to shape product offerings and gain insights into customer satisfaction. Her earlier role at AppInstitute as Customer Success Manager from 2015 to 2017 further solidified her expertise in customer success strategies.
Background in Marketing and Events
Alana Burton has a background in marketing and events, having worked at the National College for Teaching & Leadership in various capacities from 2006 to 2013. She served as Senior Project Coordinator, E-Marketing Coordinator, and Executive Officer for Marketing and Events during her tenure. These roles involved coordinating projects and managing marketing initiatives to enhance the college's outreach and engagement.
Experience in Program Coordination
In addition to her marketing roles, Alana Burton worked as a Programme Coordinator at BioCity from 2013 to 2014. This position involved managing programs and ensuring their successful execution. Her diverse experience in coordination and customer-focused roles has contributed to her comprehensive skill set in managing customer success.