Farid Buhari
About Farid Buhari
Farid Buhari is a Level 2 Support Engineer with extensive experience in technical support and system engineering. He has worked for several companies in Malaysia, including Ideagen and COOLASIA TECHNOLOGY, and holds a Bachelor's Degree in Information Technology from Universiti Tenaga Nasional.
Work at Ideagen Plc
Farid Buhari has been employed at Ideagen since 2018, initially serving as a Level 1 Support Engineer for five years. In 2022, he advanced to the position of Level 2 Support Engineer. His role involves providing technical support and solutions to clients, ensuring that their issues are resolved efficiently. Farid's experience at Ideagen has allowed him to develop a strong understanding of customer needs and technical problem-solving.
Previous Experience in Technology
Prior to his tenure at Ideagen, Farid worked at COOLASIA TECHNOLOGY as an Application Support Specialist cum DevOps from 2017 to 2018. He also held a position at GHL Systems Berhad as a Consultant in System Engineering for six months in 2016. Earlier in his career, he was employed at FingerTec as Technical Support Cum Technical Writer from 2014 to 2016. These roles contributed to his technical expertise and understanding of system operations.
Education and Expertise
Farid Buhari earned a Bachelor's Degree in Information Technology (Information System) (Hons.) from Universiti Tenaga Nasional, where he studied from 2006 to 2013. His educational background provides a solid foundation in information systems, which he applies in his current and previous roles. Additionally, he completed his secondary education at SMK Ibrahim, Sungai Petani Kedah, where he focused on Engineering.
Technical Skills and Documentation
Farid possesses experience in managing both cloud-based and physical servers, specifically utilizing AWS and Codero platforms. He is also skilled in creating technical documentation, including training materials, user manuals, and technical guides. His ability to produce clear and comprehensive documentation supports effective training and user understanding.
Training and Customer Support
In his current role, Farid provides training for customers through various formats, including online and offline sessions. His training efforts extend both locally and internationally, demonstrating his commitment to enhancing customer knowledge and support. This aspect of his work emphasizes his focus on customer satisfaction and effective communication.