Ma Ei Phyo Myint
About Ma Ei Phyo Myint
Ma Ei Phyo Myint is a Level 2 Support Engineer currently employed at Ideagen. She has a diverse background in technical support and customer service, with experience at PatientPoint® and BayCare Health System, and holds a Bachelor's degree in Cybersecurity from St. Petersburg College.
Current Role at Ideagen Plc
Ma Ei Phyo Myint serves as a Level 2 Support Engineer at Ideagen since 2023. In this role, she is responsible for managing client inquiries and providing technical support. She utilizes her skills in Microsoft SQL to create and run scripts that resolve over 100 client inquiries each month. Her contributions help maintain high standards of client service and technical efficiency within the organization.
Previous Experience at PatientPoint®
Prior to her current position, Ma Ei Phyo Myint worked as a Technical Support Specialist L1 at PatientPoint® from 2022 to 2023 in Tampa, Florida. In this role, she was responsible for maintaining the integrity of client ticket flows using Zendesk. She effectively communicated technical information to non-technical clientele, ensuring a smooth support experience.
Work History at BayCare Health System
Ma Ei Phyo Myint was employed at BayCare Health System as an Information Desk Clerk from 2021 to 2022 in Clearwater, Florida. In this position, she interacted with clients and provided essential information, contributing to the overall patient experience within the healthcare environment.
Education and Academic Background
Ma Ei Phyo Myint studied at St. Petersburg College, where she earned an Associate's degree in Biology/Biological Sciences from 2019 to 2021. She continued her education at the same institution, pursuing a Bachelor's degree in Cybersecurity from 2021 to 2024. This academic background provides her with a strong foundation in both biological sciences and cybersecurity.
Technical Skills and Contributions
In her professional roles, Ma Ei Phyo Myint has demonstrated her technical capabilities by proactively creating and editing five knowledge-based articles aimed at improving practices and facilitating team discussions. Her ability to communicate complex technical concepts clearly has been beneficial in enhancing team performance and client satisfaction.