Mark Fuller
About Mark Fuller
Mark Fuller is the Head of Customer Experience at Ideagen, where he has worked since 2017. He has a background in customer service and operations management, previously holding roles at Gael Ltd and ADM.
Work at Ideagen Plc
Mark Fuller has been with Ideagen since 2016, initially serving as Customer Services Director for one year. He transitioned to the role of Head of Customer Success in 2017, where he has focused on enhancing customer relationships and satisfaction. In 2023, he took on the position of Head of Customer Experience, further emphasizing his commitment to improving customer interactions and experiences. His work is conducted remotely from the Greater Glasgow Area.
Previous Experience at Gael Ltd
Prior to his tenure at Ideagen, Mark Fuller worked at Gael Ltd as Customer Services Director from 2009 to 2016. During his seven years in this role, he was based in Glasgow, United Kingdom. His responsibilities included overseeing customer service operations and implementing strategies to improve customer satisfaction.
Background in Operations Management
Mark Fuller began his career in operations management at ADM, where he served as Refinery Operations Manager from 1998 to 2002. This four-year role provided him with foundational experience in managing operational processes and team dynamics.
Education and Expertise
Mark Fuller has developed a strong expertise in customer experience and service management throughout his career. He is passionate about leveraging the knowledge and experience of staff to enhance customer satisfaction. He is also enthusiastic about encouraging others to perform their roles effectively, contributing to a positive work environment.