Michael Rachlin
About Michael Rachlin
Michael Rachlin is a Support Engineer at Ideagen, where he has worked since 2022. He specializes in customer support management using ZenDesk and has a background in audio engineering and sales.
Work at Ideagen Plc
Michael Rachlin has been employed at Ideagen Plc as a Support Engineer since 2022. In this role, he utilizes ZenDesk to manage customer support interactions effectively. He collaborates with a global support team to ensure timely resolution of customer queries, leveraging his technical skills to enhance customer satisfaction.
Education and Expertise
Michael Rachlin studied at Udemy Alumni, where he completed the Comptia A+ certification, including Mike Meyers A+ courses. He also attended The Institute of Audio Research, gaining foundational knowledge in audio engineering. His technical expertise includes creating virtual machines and replicating databases to address customer issues.
Background in Audio Engineering
Prior to his current role, Michael Rachlin worked as an Audio Engineer/Producer at Sound On Sound Recording Inc from 2017 to 2021. During this four-year tenure, he developed skills in audio production and engineering, contributing to various projects in the music industry. He also held a position as a Specialty Sales Associate at Whole Foods Market for 10 months from 2021 to 2022.
Professional Experience
Michael Rachlin has diverse professional experience spanning customer support and audio engineering. His role at Ideagen Plc focuses on technical support, while his previous positions at Sound On Sound Recording Inc and Whole Foods Market provided him with a broad skill set in both technical and customer-facing environments.