Norman Hidalgo
About Norman Hidalgo
Norman Hidalgo serves as the Head of Customer Success Operations at Ideagen, bringing extensive experience from previous roles at Finastra, Siemens, and other companies. He specializes in process mapping and redesign, focusing on operational improvements and managing third-party implementations.
Work at Ideagen Plc
Norman Hidalgo currently serves as the Head of Customer Success Operations at Ideagen Plc, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and operational efficiency. His responsibilities include overseeing customer success strategies and ensuring that client needs are met effectively.
Previous Experience at Finastra
Hidalgo has extensive experience at Finastra, where he held multiple roles. From 2019 to 2023, he was the Director of Customer Success Operations for the Americas and EU, based in Ontario, Canada. Prior to this, he served as the Director of Operational Excellence for the Americas and EU from 2016 to 2019 in Toronto, Canada. His tenure at Finastra contributed to the company's operational improvements and customer satisfaction initiatives.
Career Background in Strategic Planning
Before his time at Finastra, Hidalgo worked at Inslogic as the Director of Strategic Planning and Implementation from 2000 to 2002. He also held a position at Siemens as Manager of Product Development from 2004 to 2014, where he contributed to product innovation and development strategies. Additionally, he has experience in business development from his role as Senior Manager at CIBC from 2002 to 2003.
Education and Expertise
Hidalgo earned a Bachelor of Arts in Political Science from York University, where he studied from 1993 to 1997. He also completed a Masters Certificate in Project Management at the Schulich School of Business in 2006. His educational background supports his expertise in process mapping and redesign, as well as strong analytical abilities, which are essential for achieving organizational goals.
Experience with Major Companies
Throughout his career, Hidalgo has managed third-party implementations for several major companies, including Proctor and Gamble, Telus Mobility, RBC, CIBC, and Progressive Insurance. This experience highlights his capability in handling complex projects and fostering successful partnerships with significant industry players.